Whether your practice has been operating for years or is brand new, patient experience should always be a priority. Many patients have come to expect certain technologies – according to NTT Data Services, 59% of U.S. consumers want a digital healthcare experience that is similar to retail. That means if new health technology isn’t a focus at your practice, it may be time to readjust your priorities. Here are a few patient experience technologies to look in to.
Online Patient Scheduling
Making an appointment shouldn’t be a hassle. Many people don’t have the time to sneak away during office hours to make an appointment and others simply appreciate the convenience of online patient scheduling. Making appointment scheduling as easy as possible can only help encourage patients to schedule appointments.
Automated Appointment Reminders and Confirmations
Your patients are busy people. Even the most organized people can benefit from appointment reminders, especially when calendars get full. A survey from the Medical Group Management Association (MGMA) found that patients who missed at least one medical appointment in the past year had one common reason for their absence – they simply forgot. Over 52% of these patients just forgot to cancel or attend the appointment, showing the mutually beneficial need to send out automated appointment reminders.
Patient Satisfaction Surveys
When choosing a chiropractor, there are plenty of options. Showing your patients you care with post-visit patient satisfaction surveys gives them a voice and can put you ahead of the competition. Be sure to take the time and do it right. You won’t get much of a response by manually sending long and convoluted surveys so focus instead on automatic, strategically-timed HIPAA-compliant surveys. This will help you address issues in a timely manner and encourage patients to share feedback about your practice.
There are many more ways to create a practice focused on patient experience. For more tips or to learn how our experienced chiropractic coaches can help you grow both professionally and personally, click here for a free practice analysis.