Respond to Reviews

Where's the Positive in a Negative Review?

So you’ve been encouraging your patients to leave reviews and carefully monitoring how your practice holds up on review sites. Most people have nothing but nice things to say, making it even more alarming when you read about a less-than-stellar experience a patient had at your practice. You know that reviews are a great way to bring in new patients, so a negative one will surely hurt you, won’t it? Before you go into a panic, learn about the benefits of a negative review.